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Stuck signing in?

Try these first — they clear most sign-in trouble in under a minute.

1. 1Signed up with Google or Apple? Use the matching “Continue with…” button — a password was never created for that account.
2. 2Forgot your password? On the sign-in screen, tap “Forgot password? Set one by email” and follow the link we send.
3. 3Created an account but nothing happens? Open the confirmation email first (check spam and Promotions), then sign in.
4. 4Told us your email is already registered? That means an account exists — reset the password instead of signing up twice.

Still locked out? Email us and tell us the address you used and what the screen says — we can find your account and fix access from our side.

Stuck in the shop?

Anything about packages, checkout, an order in progress or a report you're waiting on.

• Paid but your order isn't showing? Don't pay again — email us the address you signed up with and the last four digits of the card, and we'll match it to the payment record.
• Stuck in the cart or checkout? Tell us what you see on screen and which browser or phone you're using.
• Need a package changed, added or cancelled? Say which one and what you want instead; nothing extra is charged without your approval.
• Shopper with an assignment problem? Include the job title and the location name so we can find it fast.

Never send a card number, password or banking details — we'll ask for an order reference instead.