For immediate release
Takeover Secret Shop Brings the $2.3 Billion Mystery Shopping Industry to the App Store
CHICAGO, September 2026 — Takeover Secret Shop today announced its App Store approval, bringing on-demand mystery shopping to small and mid-size businesses through a mobile marketplace.
Unhappy customers rarely complain — research shows 88% simply don't return. Yet the mystery shopping industry, valued at $2.31 billion in 2025 and projected to reach $3.61 billion by 2034, still operates through agencies, spreadsheets, and multi-week report cycles that put real-time insight out of reach for most local businesses.
Takeover Secret Shop compresses that cycle into days:
- Businesses order a customizable shop from $99/month (founding member pricing) — in-person, phone, email, text, or website inquiry — with full control over focus areas, dates, and specific concerns.
- Verified shoppers claim nearby jobs and complete a 100-point scorecard with photo evidence and written findings.
- AI reporting turns each visit into a scored, actionable report; businesses receive a weekly recap of shops listed, claimed, and scored.
The platform passed Apple's stringent App Store review — a notable hurdle for two-sided marketplaces — and includes an instant demo mode requiring no account. Android availability is in progress.
About Takeover Secret Shop — Takeover Takeover Secret Shop connects businesses with verified mystery shoppers, turning everyday customer experiences into scored, photo-documented, AI-analyzed reports. Founded by Chris Colsant, it operates on iOS and the web.